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Trust & Confidence Index 2023

This fourth edition of our Trust & Confidence Index surveys a Great Britain with a slightly sunnier outlook on the pensions industry following a lengthy strain on finances across all aspects of day-to-day life. However, many members of the British public are still feeling the impact of money pressures on their ability to plan for the long-term future.

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AI is transforming pensions admin, but still has long way to go with members, shows latest Trafalgar House Trust and Confidence Index Survey

Trafalgar House, a specialist third-party pensions administrator, today announced the first results of their 2025 Trust & Confidence Index showing that whilst AI is beginning to play an important role in pensions administration, its adoption by individual pension scheme members remains limited.

 Reading time: 3 minutes
Communication Members Trustee

Practical and technical strategies for handling pensions administration errors

Pensions administration is one of the most complex areas of the pensions industry. Every day, thousands of transactions, calculations, and decisions rely on precise data and a deep understanding of constantly evolving rules – covering underpins, GMPs, scheme-specific variances, and actuarial factors. With such an intricate and complex task, however, it is inevitable that errors can arise. When they do, the approach to handling them can make all the difference in minimising impact and maintaining member trust.

 Reading time: 6 minutes
Members Trustee

Perceptions of the pensions industry: Cracking the trust code

When we asked people to rate how much they trust the pensions industry – on a scale from 0 (no trust at all) to 10 (highly trustworthy) – responses were strikingly varied. People shared an array of reasons for their scores, revealing a complex landscape of perceptions around an industry designed to safeguard their retirement.

 Reading time: 6 minutes
Members Trustee

Trafalgar House launch online portal to simplify pension transfers

Trafalgar House, a specialist third-party pensions administrator, today announced the launch of a new online transfer portal as part of a pilot programme aimed at improving the pension transfer process for members and advisers.

 Reading time: 5 minutes
Members Trustee

Pension Schemes could come under scrutiny on divorce fees says Trafalgar House

Trafalgar House, a specialist third-party pensions administrator, today urged pension schemes to reconsider their stance on charging divorce fees.

 Reading time: 5 minutes
Members Trustee

Latest Trafalgar House Trust and Confidence Index shows drop in member confidence in retirement income

Despite experiencing a pick-up in 2022 (31.7%), respondents’ confidence in having enough money to retire has returned to 2021 levels (30.9%). Whilst a relatively small drop, it still marks the end of the improving shift towards people feeling they would be able to meet their retirement needs and goals.

 Reading time: 5 minutes
Communication Members Trustee
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