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Trust & Confidence Index 2023

This fourth edition of our Trust & Confidence Index surveys a Great Britain with a slightly sunnier outlook on the pensions industry following a lengthy strain on finances across all aspects of day-to-day life. However, many members of the British public are still feeling the impact of money pressures on their ability to plan for the long-term future.

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Pension dashboards – what to do right now

Read Katie’s latest blog on what schemes should be doing right now to ensure a smooth process for connecting to pensions dashboards when the time comes.

 Reading time: 3 minutes
Trustee

How inheritance tax changes could be the next pensions admin nightmare

Read the latest blog from our Technical & Communications Manager, Karla’s Bradstock, on the changes that are needed to the proposed Inheritance Tax (IHT) reporting regime to prevent it from becoming the latest pensions administration headache.

 Reading time: 3 minutes
Trustee

Practical and technical strategies for handling pensions administration errors

Pensions administration is one of the most complex areas of the pensions industry. Every day, thousands of transactions, calculations, and decisions rely on precise data and a deep understanding of constantly evolving rules – covering underpins, GMPs, scheme-specific variances, and actuarial factors. With such an intricate and complex task, however, it is inevitable that errors can arise. When they do, the approach to handling them can make all the difference in minimising impact and maintaining member trust.

 Reading time: 6 minutes
Members Trustee

Perceptions of the pensions industry: Cracking the trust code

When we asked people to rate how much they trust the pensions industry – on a scale from 0 (no trust at all) to 10 (highly trustworthy) – responses were strikingly varied. People shared an array of reasons for their scores, revealing a complex landscape of perceptions around an industry designed to safeguard their retirement.

 Reading time: 6 minutes
Members Trustee

Understanding and meeting modern saver expectations

Daniel Taylor, Client Director, reflects on what he learnt from chairing a session at the 2024 PASA conference on understanding the expectations savers have of their pensions administrator.

 Reading time: 5 Minutes
Members Trustee

Navigating the challenges of workplace pensions in an inflationary environment

Join our Client Director, Daniel Taylor, as he considers the knock-on impact of the current high-inflation environment on pensioners and the value of their occupational pensions.

 Reading time: 5 Minutes
Trustee
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