Download the fifth edition of our Trust & Confidence research, which gathers views on the pensions industry from more than 2,000 GB adults.
Read Katie Stone’s article about how we are seeing a noticeable change, with schemes beginning to re-engage more actively and deliberately with deferred members.
For a long time, pensions administration has been described as back office. A necessary function. An operational engine room. Important, certainly, but rarely seen as strategic. That framing no longer holds.
With just 10 months to go until pensions dashboards become a reality for most schemes, trustees are now firmly in the regulatory spotlight when it comes to data quality. And for good reason.
Pensions administration has come a long way – and not always in a straight line. Somewhere along the journey, we lost something important: experienced administration consultants.
A recent Ombudsman case involving the Trustees of the BIC UK Pension Scheme offers important lessons for those responsible for the administration of occupational pension schemes.
Automation technologies such as artificial intelligence can support pension administrators to manage large workloads efficiently, says Trafalgar House’s Daniel Taylor. This could be a game-changer for many admin teams.
