Download the fifth edition of our Trust & Confidence research, which gathers views on the pensions industry from more than 2,000 GB adults.
With just 10 months to go until pensions dashboards become a reality for most schemes, trustees are now firmly in the regulatory spotlight when it comes to data quality. And for good reason.
Pensions administration has come a long way – and not always in a straight line. Somewhere along the journey, we lost something important: experienced administration consultants.
A recent Ombudsman case involving the Trustees of the BIC UK Pension Scheme offers important lessons for those responsible for the administration of occupational pension schemes.
Automation technologies such as artificial intelligence can support pension administrators to manage large workloads efficiently, says Trafalgar House’s Daniel Taylor. This could be a game-changer for many admin teams.
Let’s be honest – pensions technology has always been a bit… beige. Bloated legacy platforms, endless upgrade cycles, and a tendency to stick with what (sort of) works. But the tide is finally turning, and what’s coming isn’t just an update – it’s a total architectural rethink.
As member options have expanded, trustees have sought to provide greater support and guidance, but this has also added complexity to administration processes. These increasingly intricate flows now involve a multitude of agents and handoffs. While the intentions behind these developments are commendable, they often lead to unintended challenges for members.
