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Award winning quality and member care

We are a quality-driven administrator, with a strong focus on the member and client experience, underpinned by class-leading technology.

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Essential features


Integrated technology

World-leading software designed to modernise large and complex processes. Our technology incorporates benefits administration, member web access, communications, workflows, reporting, pension payroll, document management and process automation into a single system.

Experienced professionals

Experienced administration professionals with strong DC and DB expertise, backed up by technical excellence and specialist support teams.

Engaging communications

We’re determined to play our part in ensuring the best possible retirement outcomes for all scheme members. Central to this goal is to deliver communications that are readily understood by the members we look after.

Outstanding customer experience

We make our member experience remarkable – by uncovering truths, driving enhancements, validating progress, and rewarding best practice. We are proud to have achieved Investor in Customers ‘exceptional’ gold standard for customer experience.

True specialists in our field

Pensions administration is not just important to our business, it is our business. Our clients appoint us because they want to achieve high standards of quality and member care, coupled with strong risk management and technology focussed solutions. The member experience is critical to our long-term success. We have invested heavily in all member-facing aspects of our service; communications, online services, and our people, all of it geared towards providing the best member experience possible.

State-of-the-art technology

We have a fully-integrated technology platform. All member data, processes and documents are unified into a single technology solution.

Our technology platform gives us access to a wide range of functionality such as benefits administration, member web access, communications, workflows, reporting, pension payroll, document scanning, and process automation.

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98% SLA achievement​
4 days average turnaround
9/10 customer satisfaction
99% + accuracy
For a fifth year in a row, Trafalgar House have shown their exceptional approach to customer service. Tony Barritt
Managing Director at Investor in Customers
For many years our members and Trustees have benefited from the quality and care delivered from our own in-house team. In selecting and working with Trafalgar House, we have taken great care to ensure our values and standards are upheld and that the investment we have made in our people and systems are preserved. Jo Udall,
Senior Pensions Manager at Siemens UK
Having a solid platform to continue the same care that the in-house team provided in dealing with members was important. At the same time, it was important to have a strong foundation to enhance the member experience going forward through the use of technology. After an extensive selection process, the Trustees felt that Trafalgar House had the right values and approach Dinesh Visavadia
Trustee Director for the Action for Children Pension Fund
It was important for us that our new administrator understood the nuances of our hybrid scheme and could show their experience working with mixed benefits. Trafalgar House’s expertise was clear to see, meaning we could be comfortable in a seamless transition, as well as a robust and effective long-term service for the future. Jackie Baker
Pensions Manager & Secretary to the Trustee at NFU Mutual

Feature-rich member self service

Our member web solution, My Work Pension, is a feature-rich, self-service portal that puts members in direct control of their benefits whilst providing a window into our service.

Memberships and certifications

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Want to find out more?

Get in touch with a member of our Business Development team to learn more about our services and how they can help you deliver a better member experience.

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