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Crystal clear communication

Our communications team provides consultancy technical expertise, design and digital solutions to help members make the right retirement decisions.

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Keeping members up to speed and in the loop is all part of our communications service.

  • Writing and designing content across all media channels including newsletters, email campaigns and websites
  • Producing and distributing printed media including booklets and announcements.
  • Creating personalised videos and email campaigns for high-impact engagement.
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Boosting engagement

We’re determined to ensure the best retirement outcomes for scheme members. Central to this goal is delivering communications that are readily understood. Therefore, we adopt a human tone avoiding jargon and using everyday language. We use shorter sentences and contractions. We also keep communications positive and approachable.


We understand that pensions can be complex and challenging, and that effective communication is crucial to help members navigate the intricacies of their pension scheme. That’s why we have assembled a team of highly skilled technical experts who are dedicated to building communication solutions that can handle even the most complex pension issues.

With decades of combined experience in the pensions industry, our experts have an in-depth understanding of the regulatory environment, the latest industry trends, and the unique challenges faced by different types of pension schemes. Using their knowledge and expertise, they work closely with our communication experts to design and implement customised communication solutions that meet the specific needs of each client.

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It was important for us that our new administrator understood the nuances of our hybrid scheme and could show their experience working with mixed benefits. Trafalgar House’s expertise was clear to see, meaning we could be comfortable in a seamless transition, as well as a robust and effective long-term service for the future. Jackie Baker
Previous Pensions Manager and Secretary to the Trustee at NFU Mutual
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98% SLA achievement​ (Q2 2023)
4 days average turnaround
9/10 customer satisfaction
99% + accuracy

Memberships and certifications

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Want to find out more?

Get in touch with a member of our Business Development team to learn more about our services and how they can help you deliver a better member experience.

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