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Expert pensions administration that puts your members first

Expert knowledge, high-quality member care and fully integrated technology

A multi-award winning service

We are dedicated to delivering best in class services, and our single focus is what sets us apart. Our innovation and customer-centric approach to delivering services have earned us numerous awards, highlighting our commitment to excellence. We take pride in our ability to provide superior services and strive to exceed customer expectations. As testament to this, we have been awarded Investor in Customers Gold Status for seven consecutive years, highlighting our commitment to excellence.

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The Trafalgar House difference

Our business has grown out of an in-house operation that still holds the same cultural and philosophical values of putting members first. We have a long history of achieving or exceeding our targets and our service is supported by rigorous compliance and assurance standards, including ISO 27001 information security certification and AAF 01/20 assurance on internal controls.

Experience in-house member care and cutting-edge technology

We have been delivering outstanding standards of service to members and trustees for over ten years. With superior service standards and market leading communications, our members and trustees receive an unparalleled personal service.

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News and insights

Explore resources

The Tech Revolution is coming for pensions admin (and it’s not wearing a suit)

Let’s be honest – pensions technology has always been a bit… beige. Bloated legacy platforms, endless upgrade cycles, and a tendency to stick with what (sort of) works. But the tide is finally turning, and what’s coming isn’t just an update – it’s a total architectural rethink.

Reading time: 3 minutes 23 June 2025

2025 Trafalgar House Trust and Confidence Index reveals notable gender differences in pension trust and outlook

Trafalgar House, a specialist third-party pensions administrator, today unveiled new findings from their fifth Trust & Confidence Index of the pensions industry, revealing a significant gender divide in how people perceive the pensions industry.

Reading time: 3 minutes 17 June 2025

From simplicity to complexity, from friction to freedom

As member options have expanded, trustees have sought to provide greater support and guidance, but this has also added complexity to administration processes. These increasingly intricate flows now involve a multitude of agents and handoffs. While the intentions behind these developments are commendable, they often lead to unintended challenges for members.

Reading time: 3 minutes 22 May 2025

2025 Trafalgar House Trust and Confidence Index shows decline in public trust in the pensions industry for the first time

Trafalgar House, a specialist third-party pensions administrator, today announced initial findings from their fifth Trust & Confidence Index of the pensions industry, revealing a decline in public trust for the first time since the survey began.

Reading time: 3 minutes 14 May 2025

Trust & Confidence Index 2025

Download the fifth edition of our Trust & Confidence research, which gathers views on the pensions industry from more than 2,000 GB adults.

Reading time: 15 minutes 13 May 2025

Trafalgar House appoint Bryony Scott as Client Relationship Manager

Trafalgar House, a specialist third-party pensions administrator, today announced the appointment of Bryony Scott as Client Relationship Manager.

Reading time: 3 minutes 08 May 2025

AI is transforming pensions admin, but still has long way to go with members

Trafalgar House, a specialist third-party pensions administrator, today announced the first results of their 2025 Trust & Confidence Index showing that whilst AI is beginning to play an important role in pensions administration, its adoption by individual pension scheme members remains limited.

Reading time: 3 minutes 01 April 2025

Trafalgar House achieves Investor in Customers Gold for eighth consecutive year

Trafalgar House, a specialist third-party pensions administrator, today announced they have achieved their eighth consecutive Investor in Customers (IIC) Gold accreditation.

Reading time: 2 minutes 25 March 2025
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98% SLA achievement​
4 days average turnaround
9/10 customer satisfaction
99% + accuracy
Decoration
Trafalgar House fully deserve our top award as they consistently demonstrate an exceptional level of service to their clients and members. Tony Barritt
Director at Investor in Customers
Throughout my career, I have worked on numerous contracts, and I can confidently say that negotiating our service contract with Trafalgar House was a seamless and hassle-free experience. The team at Trafalgar House demonstrated a highly pragmatic and sensible approach to our contract negotiations, which not only helped us reach an agreement promptly but also paved the way for what we expect to be a productive and mutually beneficial relationship. Steven O'Brien
Trustee Director, Janus Henderson Group UK Pension Scheme
For many years our members and Trustees have benefited from the quality and care delivered from our own in-house team. In selecting and working with Trafalgar House, we have taken great care to ensure our values and standards are upheld and that the investment we have made in our people and systems are preserved. Jo Udall
Senior Pensions Manager at Siemens UK
Having a solid platform to continue the same care that the in-house team provided in dealing with members was important. At the same time, it was important to have a strong foundation to enhance the member experience going forward through the use of technology. After an extensive selection process, the Trustees felt that Trafalgar House had the right values and approach Dinesh Visavadia
Trustee Director for the Action for Children Pension Fund
Whenever you look for a new provider, you are always hoping to find a long-term partner that will genuinely share your values – and that is exactly what we found in Trafalgar House. They have already proven that we made the right decision, sharing our ‘can do’ approach throughout the process. Martyn Hurd
Previous Chairman of the Trustees for the ITN Limited Pension Scheme

Ready to put your members first?

Get in touch with a member of our Business Development team to learn more about our services and how they can help you deliver a better member experience.

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Memberships and certifications

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