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Expert pensions administration that puts your members first

Expert knowledge, high-quality member care and fully integrated technology

Marking 20 years

This year marks 20 years of delivering high-quality pensions administration.

Since 2006, we’ve grown from a small in-house team to one of the UK’s leading specialist administrators. Throughout that journey, we’ve stayed focused on the belief that good administration matters. It supports trustees, strengthens schemes and improves outcomes for members.

As we celebrate this milestone, our ambition remains the same: to raise expectations of what pensions administration can deliver.

A multi-award winning service

We are dedicated to delivering best in class services, and our single focus is what sets us apart. Our innovation and customer-centric approach to delivering services have earned us numerous awards, highlighting our commitment to excellence. We take pride in our ability to provide superior services and strive to exceed customer expectations. As testament to this, we have been awarded Investor in Customers Gold Status for seven consecutive years, highlighting our commitment to excellence.

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The Trafalgar House difference

Our business has grown out of an in-house operation that still holds the same cultural and philosophical values of putting members first. We have a long history of achieving or exceeding our targets and our service is supported by rigorous compliance and assurance standards, including ISO 27001 information security certification and AAF 01/20 assurance on internal controls.

Experience in-house member care and cutting-edge technology

We have been delivering outstanding standards of service to members and trustees for over ten years. With superior service standards and market leading communications, our members and trustees receive an unparalleled personal service.

For members For trustees
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News and insights

Explore resources

Trafalgar House launches next-generation digital communications

Trafalgar House, a specialist third-party pensions administrator, today announced major upgrade plans for their communications technology further enhancing member engagement through a new partnership with Smart Communications, a global leader in customer communications management.

Reading time: 2 minutes 19 January 2026

Dashboards put data quality back in the spotlight

With just 10 months to go until pensions dashboards become a reality for most schemes, trustees are now firmly in the regulatory spotlight when it comes to data quality. And for good reason.

Reading time: 5 mins 12 January 2026

Trafalgar House achieves third consecutive exception-free AAF 01/20 audit

Trafalgar House, a specialist third-party pensions administrator, today has announced its achievement of an exception-free AAF 01/20 audit for the third consecutive year, underlining the consistency and strength of its control environment.

Reading time: 2 minutes 08 January 2026

Pensions administration consultancy is back from the brink, and needed more than ever

Pensions administration has come a long way – and not always in a straight line. Somewhere along the journey, we lost something important: experienced administration consultants.

Reading time: 5 mins 31 October 2025

Cyber resilience is the weakest link we can no longer ignore, says Trafalgar House

Trafalgar House, a specialist third-party pensions administrator, today said that cyber resilience and inconsistency is the weakest Link in pensions we can no longer ignore.

Reading time: 3 minutes 28 October 2025

2025 Trafalgar House Trust and Confidence Index reveals a widening generational divide in pensions engagement and trust

Trafalgar House, a specialist third-party pensions administrator, today have set out what effective trustee oversight of cyber resilience should look like, following warnings from the National Cyber Security Centre of sustained national cyber pressure.

Reading time: 3 minutes 05 September 2025
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98% SLA achievement​
4 days average turnaround
9/10 customer satisfaction
99% + accuracy
Decoration
Trafalgar House fully deserve our top award as they consistently demonstrate an exceptional level of service to their clients and members. Tony Barritt
Director at Investor in Customers
Throughout my career, I have worked on numerous contracts, and I can confidently say that negotiating our service contract with Trafalgar House was a seamless and hassle-free experience. The team at Trafalgar House demonstrated a highly pragmatic and sensible approach to our contract negotiations, which not only helped us reach an agreement promptly but also paved the way for what we expect to be a productive and mutually beneficial relationship. Steven O'Brien
Trustee Director, Janus Henderson Group UK Pension Scheme
For many years our members and Trustees have benefited from the quality and care delivered from our own in-house team. In selecting and working with Trafalgar House, we have taken great care to ensure our values and standards are upheld and that the investment we have made in our people and systems are preserved. Jo Udall
Senior Pensions Manager at Siemens UK
Having a solid platform to continue the same care that the in-house team provided in dealing with members was important. At the same time, it was important to have a strong foundation to enhance the member experience going forward through the use of technology. After an extensive selection process, the Trustees felt that Trafalgar House had the right values and approach Dinesh Visavadia
Trustee Director for the Action for Children Pension Fund
Whenever you look for a new provider, you are always hoping to find a long-term partner that will genuinely share your values – and that is exactly what we found in Trafalgar House. They have already proven that we made the right decision, sharing our ‘can do’ approach throughout the process. Martyn Hurd
Previous Chairman of the Trustees for the ITN Limited Pension Scheme

Ready to put your members first?

Get in touch with a member of our Business Development team to learn more about our services and how they can help you deliver a better member experience.

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Memberships and certifications

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