Skip to Content
image description

Expert pensions administration that puts your members first

Expert knowledge, high-quality member care and fully integrated technology

A multi-award winning service

We are dedicated to delivering best in class services, and our single focus is what sets us apart. Our innovation and customer-centric approach to delivering services have earned us numerous awards, highlighting our commitment to excellence. We take pride in our ability to provide superior services and strive to exceed customer expectations. As testament to this, we have been awarded Investor in Customers Gold Status for seven consecutive years, highlighting our commitment to excellence.

image decription
image decription

The Trafalgar House difference

Our business has grown out of an in-house operation that still holds the same cultural and philosophical values of putting members first. We have a long history of achieving or exceeding our targets and our service is supported by rigorous compliance and assurance standards, including ISO 27001 information security certification and AAF 01/20 assurance on internal controls.

Experience in-house member care and cutting-edge technology

We have been delivering outstanding standards of service to members and trustees for over ten years. With superior service standards and market leading communications, our members and trustees receive an unparalleled personal service.

For members For trustees
image decription

News and insights

Explore resources

AI is transforming pensions admin, but still has long way to go with members

Trafalgar House, a specialist third-party pensions administrator, today announced the first results of their 2025 Trust & Confidence Index showing that whilst AI is beginning to play an important role in pensions administration, its adoption by individual pension scheme members remains limited.

Reading time: 3 minutes 01 April 2025

Trafalgar House achieves Investor in Customers Gold for eighth consecutive year

Trafalgar House, a specialist third-party pensions administrator, today announced they have achieved their eighth consecutive Investor in Customers (IIC) Gold accreditation.

Reading time: 2 minutes 25 March 2025

Trafalgar House appoint Iain Armour as Business Solutions Architect

Trafalgar House, a specialist third-party pensions administrator, today announced the appointment of Iain Armour as Business Solutions Architect.

Reading time: 2 minutes 11 March 2025

How inheritance tax changes could be the next pensions admin nightmare

Read the latest blog from our Technical & Communications Manager, Karla’s Bradstock, on the changes that are needed to the proposed Inheritance Tax (IHT) reporting regime to prevent it from becoming the latest pensions administration headache.

Reading time: 3 minutes 17 February 2025

Practical and technical strategies for handling pensions administration errors

Pensions administration is one of the most complex areas of the pensions industry. Every day, thousands of transactions, calculations, and decisions rely on precise data and a deep understanding of constantly evolving rules – covering underpins, GMPs, scheme-specific variances, and actuarial factors. With such an intricate and complex task, however, it is inevitable that errors can arise. When they do, the approach to handling them can make all the difference in minimising impact and maintaining member trust.

Reading time: 6 minutes 03 February 2025

Trafalgar House achieves back-to-back exception free AAF 01/20 audit

Trafalgar House, a specialist third-party pensions administrator, today announced it has achieved an exception-free AAF 01/20 audit for the second consecutive year.

Reading time: 2 minutes 27 January 2025
image decription
98% SLA achievement​
4 days average turnaround
9/10 customer satisfaction
99% + accuracy
Decoration
Trafalgar House fully deserve our top award as they consistently demonstrate an exceptional level of service to their clients and members. Tony Barritt
Director at Investor in Customers
Throughout my career, I have worked on numerous contracts, and I can confidently say that negotiating our service contract with Trafalgar House was a seamless and hassle-free experience. The team at Trafalgar House demonstrated a highly pragmatic and sensible approach to our contract negotiations, which not only helped us reach an agreement promptly but also paved the way for what we expect to be a productive and mutually beneficial relationship. Steven O'Brien
Trustee Director, Janus Henderson Group UK Pension Scheme
For many years our members and Trustees have benefited from the quality and care delivered from our own in-house team. In selecting and working with Trafalgar House, we have taken great care to ensure our values and standards are upheld and that the investment we have made in our people and systems are preserved. Jo Udall
Senior Pensions Manager at Siemens UK
Having a solid platform to continue the same care that the in-house team provided in dealing with members was important. At the same time, it was important to have a strong foundation to enhance the member experience going forward through the use of technology. After an extensive selection process, the Trustees felt that Trafalgar House had the right values and approach Dinesh Visavadia
Trustee Director for the Action for Children Pension Fund
Whenever you look for a new provider, you are always hoping to find a long-term partner that will genuinely share your values – and that is exactly what we found in Trafalgar House. They have already proven that we made the right decision, sharing our ‘can do’ approach throughout the process. Martyn Hurd
Previous Chairman of the Trustees for the ITN Limited Pension Scheme

Ready to put your members first?

Get in touch with a member of our Business Development team to learn more about our services and how they can help you deliver a better member experience.

Get in touch
Image description

Memberships and certifications

Image description
Image description
Image description

Search for your scheme's contact details
To find the contact information for your pension scheme, simply enter its name in the search box below.