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Trust & Confidence Index 2023

This fourth edition of our Trust & Confidence Index surveys a Great Britain with a slightly sunnier outlook on the pensions industry following a lengthy strain on finances across all aspects of day-to-day life. However, many members of the British public are still feeling the impact of money pressures on their ability to plan for the long-term future.

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AI is transforming pensions admin, but still has long way to go with members, shows latest Trafalgar House Trust and Confidence Index Survey

Trafalgar House, a specialist third-party pensions administrator, today announced the first results of their 2025 Trust & Confidence Index showing that whilst AI is beginning to play an important role in pensions administration, its adoption by individual pension scheme members remains limited.

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Communication Members Trustee

Trafalgar House achieves Investor in Customers Gold for eighth consecutive year

Trafalgar House, a specialist third-party pensions administrator, today announced they have achieved their eighth consecutive Investor in Customers (IIC) Gold accreditation.

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Trustee

Trafalgar House appoint Iain Armour as Business Solutions Architect

Trafalgar House, a specialist third-party pensions administrator, today announced the appointment of Iain Armour as Business Solutions Architect.

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Trustee

Pension dashboards – what to do right now

Read Katie’s latest blog on what schemes should be doing right now to ensure a smooth process for connecting to pensions dashboards when the time comes.

 Reading time: 3 minutes
Trustee

Trafalgar House welcomes new apprentices

Trafalgar House, a specialist third-party pensions administrator, has welcomed Bradley Bover, Amandeep Dhuper, Jodi Latimer and James Morrin as its latest group of apprentices, part of its ongoing commitment to making the pensions industry more accessible.

 Reading time: 2 minutes
Trustee

How inheritance tax changes could be the next pensions admin nightmare

Read the latest blog from our Technical & Communications Manager, Karla’s Bradstock, on the changes that are needed to the proposed Inheritance Tax (IHT) reporting regime to prevent it from becoming the latest pensions administration headache.

 Reading time: 3 minutes
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