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Trust & Confidence Index 2023

This fourth edition of our Trust & Confidence Index surveys a Great Britain with a slightly sunnier outlook on the pensions industry following a lengthy strain on finances across all aspects of day-to-day life. However, many members of the British public are still feeling the impact of money pressures on their ability to plan for the long-term future.

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Practical and technical strategies for handling pensions administration errors

Pensions administration is one of the most complex areas of the pensions industry. Every day, thousands of transactions, calculations, and decisions rely on precise data and a deep understanding of constantly evolving rules – covering underpins, GMPs, scheme-specific variances, and actuarial factors. With such an intricate and complex task, however, it is inevitable that errors can arise. When they do, the approach to handling them can make all the difference in minimising impact and maintaining member trust.

 Reading time: 6 minutes
Members Trustee

Trafalgar House achieves back-to-back exception free AAF 01/20 audit

Trafalgar House, a specialist third-party pensions administrator, today announced it has achieved an exception-free AAF 01/20 audit for the second consecutive year.

 Reading time: 2 minutes
Trustee

Trafalgar House expands communications team with Colin Groom

Trafalgar House, a specialist third-party pensions administrator, today announced the appointment of Colin Groom as Senior Communications Associate.

 Reading time: 2 minutes
Appointment Communication

Perceptions of the pensions industry: Cracking the trust code

When we asked people to rate how much they trust the pensions industry – on a scale from 0 (no trust at all) to 10 (highly trustworthy) – responses were strikingly varied. People shared an array of reasons for their scores, revealing a complex landscape of perceptions around an industry designed to safeguard their retirement.

 Reading time: 6 minutes
Members Trustee

Trafalgar House launch online portal to simplify pension transfers

Trafalgar House, a specialist third-party pensions administrator, today announced the launch of a new online transfer portal as part of a pilot programme aimed at improving the pension transfer process for members and advisers.

 Reading time: 5 minutes
Members Trustee

Trafalgar House completes full admin transition for EDFG Pension Scheme

Trafalgar House, a specialist third-party pensions administrator, today announced the completion of the full administration transfer for The EDF Group of the ESPS (EDFG) pension scheme, a Defined Benefit (DB) and Defined Contribution (DC) arrangement comprising of over 30,000 members.

 Reading time: 5 minutes
Appointment Trustee
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