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Garry’s motivation is to foster long-term client partnerships through the delivery of first-class services to clients and their members, whilst growing the business in a structured and successful way. Garry is FPMI qualified and has worked in the pensions industry for 30 years, during which time he has been responsible for the delivery of pension […]
Daniel is responsible for maintaining our focus on delivering exceptional client service while supporting growth and innovation across the business. Over his career, Daniel has run third-party administration operations and helped to develop and implement new technology and communication solutions, all aimed at providing truly exceptional member and client experiences. Daniel speaks regularly at industry events and is an advocate […]
Shelly provides overall leadership to our service delivery and client projects teams. Shelly supports the business’ long-term service strategy – including organisational structures and operating models. A key area of focus is the delivery and development of our customer centric service that provides a first-class member experience. Shelly has a strong operational background and has worked in the […]
Nick is responsible for managing the company Finance function, which provides reporting, forecasting and analysis to support the business deliver its targets. Nick also oversees the internal IT function. Nick is CIMA qualified accountant with over 10 years experience covering a variety of finance and commercial roles. He’s driven by ensuring his team adds value […]
Katie is responsible for managing existing client relationships as well as providing support and oversight of service delivery. With experience covering the management of scheme and member event teams, Katie has a solid background in understanding the administrative challenges faced by most trustees. As a client manager Katie has worked with schemes that have between […]
Callum’s professional journey started with a degree in Business Management and Internet Technologies, which set the foundation for his successive roles in various fields such as claims consultancy, pensions administration, and, most recently, client relationship management. Prior to joining Trafalgar House in October 2023, Callum was a Client Relationship Manager at a prominent third-party administrator. […]
