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Shelly provides overall leadership to our service delivery and client projects teams. Shelly supports the business’ long-term service strategy – including organisational structures and operating models. A key area of focus is the delivery and development of our customer centric service that provides a first-class member experience.

Shelly has a strong operational background and has worked in the pensions industry for over 25 years with roles spanning the in-house and third-party market. Before joining Trafalgar House in 2021, Shelly acted as administration manager at one of the UK’s largest in-house pension schemes. Shelly has also worked in the third-party administration sector for over 18 years.

Shelly has been an Associate of the Pensions Management Institute since 2014.

Having spent my career managing different aspects of pensions, especially administration, I know the value specialism brings. 

Shelly Macnab, Head of Service Delivery

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