The team is tasked with delivering Trafalgar House’s plans for an ever-modernising suite of digital communications to drive effective engagement. By revisiting member journeys and optimising existing solutions, the team will help ensure Trafalgar House continues to offer its best-in-class service to all members.
This expansion of services sees the appointments of experienced communications experts Paul Bleasdale and Katharine Adams. Paul has over 20 years’ experience of marketing and communications, predominantly in pensions and investments. Katharine has worked in the pensions industry since 2012 as a pensions administrator and then as a communications consultant.
Daniel Taylor, Client Director at Trafalgar House, commented:
“We must never forget why we are here, giving outstanding service to members and supporting their retirement goals is at the very core of what we do. That’s why we’ve made this additional investment into our communications team. We have never simply relied on doing things how they’ve always been done, and these appointments will help us continue to improve each part of our engagement with members. We understand the benefits of having specific expertise in specialist areas like member communications – which is why we are developing market-leading teams of talented professionals right across the business.
We are looking forward to working with Paul and Katharine and using their substantial experience to drive forward our commitment to effective communications. They will help us review and update our offering to schemes and their members, ensuring we continue to play our role in delivering better retirement outcomes.”
Trafalgar House strengthens trustee secretarial service with Kate Hall appointment
Trafalgar House, the pensions administration specialist, has announced the appointment of Kate Hall to further strengthen its trustee secretarial service team.05 November 2020
Trafalgar House Announces Shelly Macnab in new Head of Service Delivery Role
Trafalgar House, the pensions administration specialist, has today announced the appointment of experienced administration operations expert Shelly Macnab as Head of Service Delivery, a new role that focuses on delivering solutions that ensure the continuation of Trafalgar House’s best-in-class service.23 July 2021
The consequences of communication
It will come as no surprise to learn that sending an announcement to pension scheme members will pique their interest and encourage them to get in touch with their administrator. Some will pick up the phone to check on their pension status or make a request for information while others will want to update their out-of-date details.29 September 2022