We strike gold for the sixth consecutive year with Investor in Customers

Trafalgar House Strike Gold for the Sixth Consecutive Year with Investor in Customers

We are thrilled to announce that we have achieved the prestigious Gold Award for the sixth consecutive year in the highly regarded Investor in Customers (IIC) assessment.

The IIC is an independent organisation that evaluates and recognises businesses for their exceptional customer service and satisfaction levels.

Trafalgar House’s ongoing commitment to putting the customer at the forefront of its operations has once again been recognised through this remarkable achievement. This accolade is a testament to the hard work and dedication of the entire team in delivering an outstanding service experience to clients and members.

The IIC report highlights that Trafalgar House’s customers feel valued and appreciate the genuine care and attention they receive from the team. Customers also praise the team’s high level of expertise, professionalism, and personalised approach to service as areas that exceed their expectations.

Garry Wake, Managing Director, Trafalgar House said:

“We are extremely proud to have received the Gold Award for the sixth consecutive year. This achievement is a testament to the hard work and commitment of our entire team, who always go above and beyond to exceed our clients’ expectations. We are honoured to receive this recognition and remain dedicated to delivering an exceptional service experience to our customers.”

Tony Barritt, Director, Investor in Customers (IIC) commented:

“Trafalgar House fully deserve our top award as they consistently demonstrate an exceptional level of service to their clients and members. Achieving six consecutive awards is a remarkable achievement, especially when you take into account that not only has this been accomplished throughout a pandemic, but also at a time when the company is growing fast and having to cope with the challenge of integrating new clients and enrolling new members.”