Award winning quality and member care
We are a quality-driven administrator, with a strong focus on the member and client experience, underpinned by class-leading technology.
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Essential features
Integrated technology
World-leading software designed to modernise large and complex processes. Our technology incorporates benefits administration, member web access, communications, workflows, reporting, pension payroll, document management and process automation into a single system.
Experienced professionals
Experienced administration professionals with strong DC and DB expertise, backed up by technical excellence and specialist support teams.
Engaging communications
We’re determined to play our part in ensuring the best possible retirement outcomes for all scheme members. Central to this goal is to deliver communications that are readily understood by the members we look after.
Outstanding customer experience
We make our member experience remarkable – by uncovering truths, driving enhancements, validating progress, and rewarding best practice. We are proud to have achieved Investor in Customers ‘exceptional’ gold standard for customer experience.
True specialists in our field
Pensions administration is not just important to our business, it is our business. Our clients appoint us because they want to achieve high standards of quality and member care, coupled with strong risk management and technology focussed solutions. The member experience is critical to our long-term success. We have invested heavily in all member-facing aspects of our service; communications, online services, and our people, all of it geared towards providing the best member experience possible.
State-of-the-art technology
We have a fully-integrated technology platform. All member data, processes and documents are unified into a single technology solution.
Our technology platform gives us access to a wide range of functionality such as benefits administration, member web access, communications, workflows, reporting, pension payroll, document scanning, and process automation.
Feature-rich member self service
Our member web solution, My Work Pension, is a feature-rich, self-service portal that puts members in direct control of their benefits whilst providing a window into our service.
Memberships and certifications
Want to find out more?
Get in touch with a member of our Business Development team to learn more about our services and how they can help you deliver a better member experience.
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