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Expert pensions administration that puts your members first

Expert knowledge, high-quality member care and fully integrated technology

A multi-award winning service

We are dedicated to delivering best in class services, and our single focus is what sets us apart. Our innovation and customer-centric approach to delivering services have earned us numerous awards, highlighting our commitment to excellence. We take pride in our ability to provide superior services and strive to exceed customer expectations. As testament to this, we have been awarded Investor in Customers Gold Status for six consecutive years, highlighting our commitment to excellence.

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The Trafalgar House difference

Our business has grown out of an in-house operation that still holds the same cultural and philosophical values of putting members first. We have a long history of achieving or exceeding our targets and our service is supported by rigorous compliance and assurance standards, including ISO 27001 information security certification and AAF 01/20 assurance on internal controls.

Experience in-house member care and cutting-edge technology

We have been delivering outstanding standards of service to members and trustees for over ten years. With superior service standards and market leading communications, our members and trustees receive an unparalleled personal service.

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News and insights

Explore resources

The UK-US data bridge: opportunities and considerations for UK pension schemes

The introduction of the UK-US Data Bridge, effective from 12 October 2023, marks a pivotal development in data protection, with particular relevance to UK pension schemes.

Reading time: 5 Minutes 24 November 2023

Navigating the administration complexity of a pension buy-in

The case study revolves around a Defined Benefit pension scheme with 1,000 members. The trustees and sponsoring employer opted for a pension buy-in, due to various financial and accounting benefits. Thanks to a rapid boost in their funding position and competitive market rates, they wanted to jump on the opportunity as soon as possible.

Reading time: 5 minutes 01 November 2023

The continuous challenge of contact tracing

Tracking down members is a constant endeavour for pensions administrators. It’s a key regulatory objective that, despite our best efforts and technological advancements, remains an ongoing process.

Reading time: 5 minutes 27 October 2023

Key topics for the trustee agenda: a pensions administration perspective

Pensions administration is navigating a particularly active period. Trustees and administrators are trying to balance strategic objectives, sponsor needs, and quality member service against a backdrop of increased complexity and risk. In this article, we highlight the top three current agenda items for Trustees from a pensions administration standpoint.

Reading time: 5 minutes 25 October 2023

Callum Westney joins our Client Relationship Management team

We’re pleased to welcome Callum Westney to our Client Relationship Management team at Trafalgar House. With expertise in client support, he’s a timely addition in this busy period for our clients.

12 October 2023

Trust and Confidence around Great Britain

In this blog, we take a look at the amount of trust in the pensions industry by region as well as how confident people are about their level of pensions savings.

18 March 2021

The vital role proactive communications play in administration transitions

In the dynamic landscape of pension schemes, changes are often stepping stones towards improved service quality. However, these changes can pose challenges, especially when they involve a new administrator.

Reading time: 5 Minutes 22 August 2023

Paperless Pensions

We probed the perspectives of more than 2,000 pension scheme members, including many who haven’t yet retired, and explored their views and willingness to ‘go digital’.

Reading time: 5 minutes 21 August 2023

Trafalgar House Achieves Silver Status for Employee Wellbeing

Investors in People is delighted to award Trafalgar House, We invest in wellbeing, silver accreditation. Getting silver means that Trafalgar House has the right principles in place, and has developed a good wellbeing strategy, that is supported by their people. People are involved and excited about what’s to come!

Reading time: 2 minutes 31 July 2023

How a proactive digital strategy can mitigate the impact of pensions dashboards

As an administration specialist, we regularly meet trustees and pensions managers who are under the impression that Pensions Dashboards (when they finally arrive) will remove the need for a comprehensive, self-service digital engagement strategy. This, we believe, is a misconception.

Reading time: 5 minutes 18 July 2023

Unravelling the trust quotient: member insights on trust and confidence in the pensions industry

As part of our research into Trust & Confidence in the pension industry we asked the public to rate their trust in the pensions industry from 0-10 and tell us why they gave that score. Here we take a look at the results.

Reading time: 8 minutes 12 July 2023

Reflections on 15 years at Trafalgar House

Claire Montgomery, our Client Projects & Data Team Manager, looks back on her 15-year journey with Trafalgar House and reflects on the dramatic transformation in the role of the pensions administrator over that time.

Reading time: 5 Minutes 06 July 2023

Benefit specifications: the overlooked pillar of pensions administration

Pensions administration is a complex ecosystem where the need for accurate data is, understandably, a high priority. However, this critical emphasis can sometimes overshadow an equally fundamental aspect – the role of comprehensive benefit specifications. But why is it so vital?

Reading time: 5 Minutes 28 June 2023

Digitally evolving Trustee Boards

This project showcased the essential role of diverse skills and expertise in supporting our client through a complex programme. By acting as the client’s primary contact and coordination point, we demonstrated our commitment to delivering a first-class service in line with our core values.

Reading time: 5 minutes 28 June 2023

Stepping forward as Stonewall Diversity Champions

We’re proud to report our most recent milestone in our ongoing journey towards inclusivity and diversity – becoming official members of the Stonewall Diversity Champions Programme.

Reading time: 5 minutes 27 June 2023

Embracing inclusivity in pensions administration: a necessity, not an option

In an evolving society, inclusivity is a must-have, not a nice-to-have. This is true even in the realm of pensions administration. This article explores how pension schemes can take steps towards a more inclusive approach – from rethinking how we address members and enhancing personal interactions on helplines, to facilitating identity updates and instilling an understanding of diversity and inclusion at every level.

Reading time: 5 Minutes 13 June 2023

Embracing diversity in the pensions industry: Trafalgar House’s pledge for Pride Month 2023

Advocating for LGBTQI Rights, promoting inclusion, and driving change in the pensions sector.

Reading time: 2 Minutes 01 June 2023

Trust matters: shaping the future of pensions administration

In a world where trust forms the bedrock of all relationships, how does it translate to the pensions industry? Our deep-dive into the five pillars of trust – Benevolence, Integrity, Competence, Shared Values, and Transparency, unravels this intricate dynamic.

Reading time: 5 minutes 24 May 2023

Paradise gained: unlocking the potential of pensions administration transitions

Daniel Taylor takes a deep dive into the insights gained from the recent PASA conference session, exploring the untold benefits of administration transitions.

Reading time: 5 minutes 03 May 2023

Our London office has moved to a fantastic new location

As part of our ongoing commitment to adapt as we grow, we’re relocating our London office to a new location in the heart of the city. 

Reading time: 1 minute 27 April 2023

UK Pensions Awards 2023 Finalist

We have been shortlisted as a finalist in the prestigious ‘Third-Party Administrator of the Year’ category at the UK Pensions Awards 2023!

Reading time: 2 minutes 25 April 2023

Transforming the future: launching our new apprenticeship programme

We are thrilled to announce the launch of our first-ever apprenticeship scheme. This initiative is aimed at nurturing new talent and equipping them with the essential skills required to excel in the pensions industry. 

Reading time: 2 minutes 20 April 2023

Analogue to digital: why trustees need to embrace self-service

Recent research conducted by Trafalgar House into the preferences of the British public has provided valuable insight into the potential of online self-service for pension scheme members.

Reading time: 5 minutes 18 April 2023

Embracing the latest in cyber security: an administrator’s guide to ISO 27001:2022

The recent release of ISO 27001:2022 marks a significant step in this direction, offering a more relevant and harmonised approach to information security management.

Reading time: 5 minutes 06 April 2023
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98% SLA achievement​ (Q2 2023)
4 days average turnaround
9/10 customer satisfaction
99% + accuracy
Trafalgar House fully deserve our top award as they consistently demonstrate an exceptional level of service to their clients and members. Tony Barritt
Director at Investor in Customers
Throughout my career, I have worked on numerous contracts, and I can confidently say that negotiating our service contract with Trafalgar House was a seamless and hassle-free experience. The team at Trafalgar House demonstrated a highly pragmatic and sensible approach to our contract negotiations, which not only helped us reach an agreement promptly but also paved the way for what we expect to be a productive and mutually beneficial relationship. Steven O'Brien
Trustee Director, Janus Henderson Group UK Pension Scheme
For many years our members and Trustees have benefited from the quality and care delivered from our own in-house team. In selecting and working with Trafalgar House, we have taken great care to ensure our values and standards are upheld and that the investment we have made in our people and systems are preserved. Jo Udall
Senior Pensions Manager at Siemens UK
Having a solid platform to continue the same care that the in-house team provided in dealing with members was important. At the same time, it was important to have a strong foundation to enhance the member experience going forward through the use of technology. After an extensive selection process, the Trustees felt that Trafalgar House had the right values and approach Dinesh Visavadia
Trustee Director for the Action for Children Pension Fund
Whenever you look for a new provider, you are always hoping to find a long-term partner that will genuinely share your values – and that is exactly what we found in Trafalgar House. They have already proven that we made the right decision, sharing our ‘can do’ approach throughout the process. Martyn Hurd
Previous Chairman of the Trustees for the ITN Limited Pension Scheme

Memberships and certifications

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