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Costain Pension Scheme

Our offices are open from 9am to 5.30pm Monday to Friday. We are closed on English and Welsh bank holidays.

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Our Christmas and New Year opening hours

Over the Christmas period, we’ll be closing our offices at 1pm on Tuesday 24 December. We
will reopen at 9am on Friday 27 December.

On Tuesday 27 December, we’ll once again be closing our offices from 1pm. We’ll return to our
normal opening hours of 9am to 5.30pm from Thursday 2 January 2024.

In addition, we’ll be closing our telephone helplines at 1pm on Friday 6 December. They will
reopen as normal at 9am on Monday 9 December.

If you need to contact us on the days we’re closed, you can send us a message using one of the forms provided below.

General enquiry

If you have questions about your pension or require additional information, please fill in this form. We’re here to assist you with any queries or information needs regarding your pension.

Make an enquiry

Bereavement notification

Please register for our bereavement portal to notify us of the passing of a scheme member or a dependent. This will enable us to update our records and provide necessary guidance on the next steps.

Register for the portal

Register a bereavement

We understand that dealing with the loss of a loved one is a difficult time, and we aim to make the process of notifying us as straightforward as possible. To register a bereavement, please click the button below to access our bereavement notification portal.

Once registered, you will be able to complete the necessary forms to help us process the information and ensure the account is handled with care.

After you have entered your details, you will receive a registration email in your inbox. Please follow the instructions provided in the email to complete the registration process.

Thank you for your assistance.

Register for the bereavement notification portal

Steps to complete the notification:

  1. Follow the link and enter your details
  2. Check your emails for the portal invite
  3. Follow the link and create a password
  4. Complete the bereavement notification form

Financial adviser request

If you are a financial adviser acting on behalf of a client and need information from us, please complete this form.

Submit adviser request

Financial adviser request

If you’re a financial adviser and need information, please fill out this form. It helps us get everything we need to help you quickly. If you choose to send us the info another way, just make sure it covers everything this form asks for.

1Adviser Details
2Member Details
3Request

Adviser details

Please provider information about your organisation.

*Required
The Financial Services Register is a public record of firms, individuals and other bodies that are, or have been, regulated by the PRA and/or FCA.
Authorised to advise on pension transfers?*
Please confirm whether the advice firm associated with this registration number has FCA permission to advise on pension transfers.

Contact details

Please provider information about your organisation.

Name of contact*
Please give us the name of your main contact at the adviser firm, so we know who to send the information to.

Business Address

Please provider information about your organisation.

Business Address

Tracing a pension

If you are getting in touch to trace a lost pension you believe is administered by us, please complete this form.

Submit search request

Trace a pension

This form helps you trace potential pension benefits administered by Trafalgar House. Please provide accurate information to facilitate the identification of your entitlements.

1About you
2Contact details
3Membership details
4Further information

Your information

Please provide your personal details to help us identify your pension records.

*Required
Name*
DD slash MM slash YYYY

By completing this form you agree with the Terms and Conditions.

Email verification

Complete this form to verify your email address. We may request this if we need to identify your record or require additional information to confirm your identity before replying by email.

Verify your email address

Additional Services

Occasionally, members may be required to cover additional fees for certain specialised administrative services, such as handling court orders or facilitating specific transactions. If you’ve been asked to pay an additional fee, you can make the payment in this section.

Pay a specified amount (as instructed)
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Other contacts

Money Helper

Provides free and impartial financial advice to help you manage your money more effectively.

Pension Wise

Offers guidance on pension options to help you make informed decisions about your retirement savings.

Find a pension

Assists you in locating lost or forgotten pension pots through a straightforward online service.

Digital Life MOT

Utilise trusted services, tools, and charity resources from this comprehensive support hub to plan for your future in work, health, and finances, tailored for ages 45 to 65 but accessible to all.

Money and Pensions Service

Explore a range of services that help you manage, grow, and secure your pension and money savings effectively.

Unbiased

Connect with professional financial advisors for impartial advice on pensions, investments, and financial planning through this comprehensive directory.

Check your state pension

Use this service to find out how much State Pension you could get, when you can get it, and how you can increase it.

HMRC Tax Helpline

Access direct support and guidance on tax issues, including those related to pensions, from HM Revenue and Customs by calling 0300 200 3300.

Don’t let a scammer enjoy your retirement

Scammers are targeting pension pots of all sizes – make sure you know how to spot the signs.

Find out more
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