Who we are
For over a decade, we have been dedicated to providing expert third-party pensions administration services. Our commitment to investing in the right people, processes, and systems has enabled us to achieve our vision of setting the highest standards of service and member care.
Our purpose
To provide reliable and high-quality support to improve the retirement outcomes and financial decision-making of pension scheme members.
Our vision
To set the highest standard of pensions administration services by any recognised measure.
Our mission
Is to provide a service that has our clients and members at its core, delivered by great people using the best technology.
Experience & performance
Our journey began as an in-house administrator, rooted in a commitment to quality and member experience. Since our inception, we have evolved into a leading third-party administrator, harnessing technology and innovation from across the market to establish ourselves as administration experts.
Market-leading technology
At the heart of our technology platform’s success is full integration. With a unified, web-based solution, our teams can work efficiently and securely, providing a seamless and reliable service to our clients. Members benefit from an exceptional online experience, with easy access to their pension information and a range of tools to help them manage their pension.
Established in 2006
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2006
Founded in 2006 by the Trustee of the Trafalgar House Pension Trust, we were created to provide an alternative, high-quality administration solution to the UK occupational pensions market
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2010
Third-party administration business is launched in response to market demand for high-quality services from a provider with long term market commitment
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2015
Our focus on independent assurance secures our first AAF 01/06 reporting standard
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2017
Our member web solution, My Work Pension, is developed and launched Recognised as an Investor in People business Investor in Customers partnership launched
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2018
Achieve Investor in Customers Gold accreditation for the first time Win ‘Third-Party Administrator of the Year’ at the Professional Pensions Awards
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2019
Win ‘Administration Provider of the Year’ at the Pensions Age Awards Achieve Investor in Customers Gold accreditation
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2020
Achieve the Planet Mark for environmental sustainability Farnborough office opens Specialist pensions technical team launched Launch of trust & confidence index Achieve Investor in Customers Gold accreditation Achieve Investors in People accreditation
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2021
Achieve ISO27001 certification Win ‘Administration Provider of the Year’ at the Pensions Age Awards Win ‘Third Party Administrator of the Year’ at the PIPA Awards Achieve Investor in Customers Gold accreditation Achieve Investors in People ‘We invest in people’ Gold accreditation
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2022
Highly commended as ‘Third-party administrator of the year’ at the PIPA Awards Achieve Investor in Customers Gold accreditation
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2023
Highly commended as ‘administration provider of the year’ at the Pensions Age Awards London office moves to Bow Lane Start our journey to become Stonewall Diversity Champions We become a carbon neutral business
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2024
Win ‘Administration Provider of the Year’ at the Pensions Age Awards Win ‘Third-Party Administrator of the Year’ at the UK Pensions Awards Achieve ISO22301 certification
Ready to be a part of our team?
We’re always looking for talented people to join us. Explore our career opportunities and apply today.
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